![]() Microsoft doesn't store any data about either the sharer or the helper for longer than three days. The sharer sees only an abbreviated version of the helper's name (first name, last initial) and no other information about them. Microsoft can't access a session or view any actions or keystrokes that occur in the session. No logs are created on either the helper's or sharer's device. Features used inside the app such as view only, annotation, and session pause.Errors arising from Quick Assist itself, such as unexpected disconnections. ![]() This data includes the following information: Microsoft logs a small amount of session data to monitor the health of the Quick Assist system. Input is shared from the helper to the sharer through the RDP relay service. RDP shares the video to the helper over https (port 443) through the RDP relay service to the helper's RDP control.Quick Assist starts RDP control and connects to the RDP Relay service.The sharer is prompted to confirm allowing the helper to share their desktop with the helper.The sharer's Quick Assist instance joins the RCC chat session. After the sharer enters the code in their Quick Assist app, Quick Assist uses that code to contact the Remote Assistance Service and join that specific session. ![]() The helper then provides the code to the sharer. An RCC chat session is established, and the helper's Quick Assist instance joins it. Quick Assist on the helper's side contacts the Remote Assistance Service to obtain a session code. Both the helper and the sharer start Quick Assist.In case the helper and sharer use different keyboard layouts or mouse settings, the ones from the sharer are used during the session. The sharer then receives a dialog asking them if they want to Allow or Deny the request for control. After the screen sharing session is established, the helper can optionally request control of the sharer's screen by selecting Request control.The sharer gives permission by selecting the Allow button and the screen sharing session is established. ![]()
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